Briggs & Riley Lifetime Guarantee
Briggs and Riley is the only luggage company that offers a true lifetime guarantee. In the unlikely event that your bag needs to be repaired, they are here for you.
Our simple as that® guarantee means if your bag is ever broken or damaged, we will repair it free of charge, no proof of purchase needed, no questions asked.
The 'Simple as that' guarantee will cover the repair of all functional aspects of your Briggs & Riley bag for life. They will continue to repair your bag even if you decide to purchase a new Briggs & Riley product with the latest performance innovations.
Naturally, their guarantee does not cover cosmetic wear or cleaning due to odours or stains, nor does it cover the replacement of lost or stolen bags and/or its content. If your bag or its contents are damaged by an airline and you wish to hold them responsible, we suggest that you file a claim with the carrier before leaving the airport.
If you choose not to do this and instead wish for us to repair your bag, we will be happy to do so. Due to the nature of certain types of repairs and normal wear and tear, it is not always possible to return your bag to its original condition.
Submit a Repair Request
To ensure a smooth and efficient process, please fill out this quick form with your luggage details. Please allow 5 to 7 business days for a reply due to the high volume of requests.
Make sure to have the following information available:
- Photos:
- A clear photo of the luggage serial number.
- A close-up photo of the damage.
- A full photo of the entire luggage.
- Size and color of product.
- Detailed description of the repair needed.
- Style number located on interior plate.
