Samsonite Warranty/Repairs
Repair Policy
Your luggage has a warranty which covers manufacturing defects in workmanship and materials, not repairs resulting from carrier damage, misuse or neglect of the product, normal wear and tear, or anything that happens beyond the warranty period. The warranty is utilized through the authorized repair centers. We will determine whether the damage is due to a manufacturing defect or not. If it is a manufacturing defect, we will repair your luggage or order you a replacement bag if something is unable to be fixed. If it isn't a manufacturing defect, we will contact you with an estimate before making any repairs to your luggage.
Submit a Repair Request
To ensure a smooth and efficient process, please fill out this quick form with your luggage details. A Warranty Processing & Inspection Fee may apply. This small fee covers the inspection and warranty claim processing to ensure the best possible solution for your luggage. Please allow 5 to 7 business days for a reply due to the high volume of requests.
Make sure to have the following information available:
- Photos:
- A clear photo of the luggage serial number.
- A close-up photo of the damage.
- A full photo of the entire luggage.
- Size and color of product.
- Purchase information.
- Detailed description of the repair needed.
- 4 digit style number located on interior label.
Limited Global Warranty
Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. Consequently, if a problem occurs with this Samsonite product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product for a period of ten years starting from the date this Product was purchased.
This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). While non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center ("Service Center") for warranty repairs. Improper or incorrectly performed maintenance or repairs void this warranty.
This warranty is intended to give you specific legal rights. In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you.
For items purchased within California on or after July 1, 2023, this warranty will not commence until the date the item is delivered.
Frequently Asked Questions
The warranty period of Samsonite product varies from 2-10 years. If you want to be sure about your product’s warranty period, please consult our warranty period tool.
For a warranty service, you will need the original receipt of purchase and a duly stamped warranty card / interior label.
If the composition of product ID looks like the one on the image below(right side), this luggage was manufactured before 2007.
In order to distinguish the wheels on your suitcase, check the position of the logo. On the front side, you have the right and left wheel of the top shell. On the back side, the right and left wheel of the bottom shell.
Spare parts will be billed if product is no longer under warranty or defected by airline damage. Parts will be billed at a reasonable cost. A fixed handling/inspection cost will be charged along with the price of the spare part. Please take into account that spare parts may not be available for ALL collections. For some (older) collections we may no longer have parts available.
Spare parts are not acquired for every single line we have manufactured. If product is covered under our warranty, we will be glad to assist you to re-order if parts are available in coming 3-6 months.
Our warranty covers only material and production defects. It does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example).
Any questions?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.
