Verage Warranty & Repairs
Terms and Conditions
VERAGE's warranty is applicable solely to the initial purchaser or the recipient of the Product as a gift.
- The warranty duration is indicated on the warranty card enclosed within the Product and/or detailed in the list of Product features available on our official website.
- Coverage under the warranty is exclusively for manufacturing defects and excludes damage resulting from misuse, negligence, accidents, abrasion, exposure to extreme conditions, solvents, acids, water, normal wear and tear, or transport-related damage (e.g., by airlines).
- Warranty repairs must be conducted exclusively at an approved Verage service centre ("Service Centre"). If the warranty is global, you have the flexibility to have your Product repaired at any Service Centre worldwide.
- Repairs carried out by unauthorized entities will render this warranty void.
- All costs associated with transporting the Product to a Service Centre, including packaging, shipping, and applicable taxes, are the responsibility of the customer.
- For warranty service at a Service Centre, you must present the duly completed warranty certificate or the original purchase receipt.
- The Service Centre will assess whether the issue falls within VERAGE's warranty coverage. If applicable, you will be informed whether the Product will be repaired or replaced, with all associated expenses covered by VERAGE.
- In the event that the Product is to be replaced and is no longer available, VERAGE will substitute it with a comparable product. In such cases, VERAGE is not liable to compensate the customer for any price difference or if a similar product is unavailable.
- The warranty provided herein is limited to the value of the Product.
- Manufacturing specifications may change without prior notice.
- If the Product is not under warranty, as determined by the Authorized Repair Agent, any agreed-upon repairs or associated freight costs will be borne by the owner.
- Product locks are designed to prevent accidental opening and may not necessarily deter theft, breakage, or unauthorized entry by airline or airport personnel or government authorities.
- Immediately inspect your Product after handling by anyone other than you. If damaged during transit, file a claim with the transit company (insured against product damage) at the arrival location, if possible, before clearing customs.
Submit a Repair Request
To ensure a smooth and efficient process, please fill out this quick form with your luggage details. A Warranty Processing & Inspection Fee may apply. This small fee covers the inspection and warranty claim processing to ensure the best possible solution for your luggage. Please allow 5 to 7 business days for a reply due to the high volume of requests.
Make sure to have the following information available:
- Photos:
- A clear photo of the luggage serial number.
- A close-up photo of the damage.
- A full photo of the entire luggage.
- Size and color of product.
- Purchase information.
- Detailed description of the repair needed.
- Style number located on interior label.
